Member Services Administrator


Upper Midwest Automated Clearing House (UMACHA) is hiring a Member Services Administrator to start immediately.  This person will report directly to the Director of Association Services.

Qualifications - Experience & Education

  • Excellent writing, grammatical and editing skills
  • Understand and display high levels of internal and external customer service
  • Three or more years of customer service, sales and relationship-building experience
  • Bachelor’s degree and Association membership background preferred
  • ACH network knowledge and Accredited ACH Professional (AAP) preferred; otherwise, expected that this individual will become AAP Accredited within 2 years of hire
  • Able to build strong business relationships
  • Excellent verbal communication and interpersonal skills
  • Public speaking/presentation skills to small groups
  • Able to deal effectively with a variety of people and personalities
  • Strong collaboration and networking skills

Responsibilities ​​

  • Develop and implement membership strategies to retain current members and attract new members and affiliates
  • Provide friendly member hotline phone support and respond to member requests in a timely manor
  • Administer and maintain the membership database and manage the annual dues collection process
  • Membership outreach including new member recruitment and proactively reaching out to members who are not using our services
  • Drive UMACHA’s partnership program and Identify opportunities to enter into reciprocal agreements
  • Administer the publication program and promote it on a regular basis
  • Provide support for the annual Navigating Payments Conference
  • Track new and lost members and report membership trends for presentation at each board meeting


  • Medical, Dental, Life Insurance
  • Great retirement benefits plan
  • Generous paid time off - vacation & sick pay
  • Points earned for travel and expenses can go towards personal use
  • Supportive and hardworking executive team
  • Fun team environment, with a focus on family

View the Full Job Description Here -MEMBER SERVICES ADMINISTRATOR

Please send your resume and salary requirements to Angi Farren at

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