FAQs

Q:  Where can I find the Nacha Member Discount Code (MDC) on UMACHA’s website?

A: This code is for members only and can be found on the MEMBERS ONLY page under the header NACHA Member Discount Code (MDC). This code is updated each year (or on an annual basis)
Q: Where do I find the testing sites for the following accreditations?

1) AAP exam

The AAP exam is conducted annually in October. You must register through the Nacha website to take the exam. Exam Fees and Key Dates can be found Here. Let us help you get ready to take the exam through our AAP Exam Prep Series with webinars, in-person workshops and exam prep materials

1a) How do I retain my AAP credits?

A) There are several face-to-face workshops scheduled in the UMACHA region throughout the year for AAP workshops, ACH Audit workshops, UMACHA Payments Universities and our annual Navigating Payments conference.  UMACHA also offers webinars and when you're not available to attend those, we have a huge library of on-demand recorded webinars from which to choose.

Other educational activities to consider are:
  • Attend the National NACHA Payments conference
  • Volunteer on UMACHA committees
  • Enroll in the AAP Buddy Program as a mentor.
  • Publish an article, book or paper on an ACH topic.
  • Teach a course or seminar on an AAP-related topic.
  • Submit a session topic to co-present at out Annual Navigating Payments conference
2) APRP exam
The APRP exam is conducted annually starting in July. You must register through the Nacha website to take the exam. Exam Fees and Key Dates can be found Here. Let us help you get ready to take the exam through our APRP Exam Prep Series with webinars, in-person workshops and exam prep materials

3) NCP Exam
The NCP exam is conducted annually starting in April. You must register through the Eccho website to take the exam. Exam Fees and Key Dates can be found Here. Let us help you get ready to take the exam through our NCP Exam Prep Series with webinars, in-person workshops and exam prep materials
Q: Where can I get the most up-to-date information on ACH Rule Changes including upcoming changes?
A: We are always offering up-to-date education on Rule Changes and have several ways to ensure you are receiving the accurate updates and information in regards to the changing payments landscape.

You can always find the most up-to-date information under our News section, check our Education Calendar for upcoming webinars, workshops and other in-person events that will address rule changes and answer any questions you may have
Under our resource library / other tab, we connect members to all of the Nacha Operating Rules updates and supplements
Q: Is there a listing of preferred payment or ACH vendors that UMACHA recommends?

A: Please check our Affiliate Directory and Partner Directory for businesses and/or vendors that will fit your needs
Q: How do I find the history of the classes I’ve taken with UMACHA for my continuing education credits?
A: You can find your history of the events you have attended by going to the Members & Connections > Member Login dropdown and you will see View invoice/Registration History click on this and your invoice history will come up with the classes you have taken
Q: Where can I go to find fraud resources?
A In our Knowledge Center > Resource Library you can find many of the fraud resources you need under the fraud/security tab. Under the Fraud Alerts tab on this same page you can find all of the latest fraud alerts keeping you up to date on fraudulent activity within the payment’s world
Q: I’m an affiliate member, where do I go for information that pertains to me?
A: Thank you for being an affiliate member! As a UMACHA affiliate member, you will receive the information you need via electronic and paper newsletters, workshop/webinar schedules, publication lists and other information to assist you with your ACH program the same way the financial institutions receive it. We know you miss the Corporate Rules Book and we have created a publication for you to help you when you have a rules question: Corporate User ACH Origination Basics Electronic Guide and make sure to check out all of our other publications meant to help you with all of your electronic payment programs and procedures needs

Q:  How do I set up a new user?
A: Click on LOG IN at the top www.umacha.org home page
Select NEW USER and Click CREATE NEW ACCOUNT (grey bar)
Fill out the new account form
Please Allow time for the account to be set up and connected to your
Financial Institution (This is typically completed within a day)
When the new user is logging in for the first time, please use the full email address and then click “forgot password” for a temporary password, you will then be allowed to change the password to your choosing.
Q: When will I receive an email with information on the webinar/symposium/conference that I registered for?
A: You should receive information in regard to the event you have registered for 3-5 days prior to the event
Q: When will I receive an invoice for publications/audit services/education events?

A: Once you have registered for an event or ordered a publication, you will receive a registration / order confirmation that will include your invoice. You will receive your invoice at the time the final documentation is emailed to you. This is typically within 3-4 weeks after the service(s) is completed
Q: How do I change my contact info/title on my profile?

A: To update your contact information or title, go to the Members & Connections dropdown > Member Login > Member Profile
and update your information here.  If you are changing Institutions, please email info@umacha.org for a profile update.
Q: I attended the UMACHA Annual Conference, Navigating Payments, and I would like to know where I can fine the presentations?
A: Thank you for attending our conference! As an attendee you are given insider access to all of the presentations and the link to those can be found in your welcome email you received prior to the conference and also in the follow-up thank you email that was sent to you after the conference

 

Have a specific question about ACH Compliance? Check out the FAQ Page Here