ACH Policy & Procedures Workshop

Wednesday, May 21, 2025

9:00 AM - 3:00 PM CT | Virtual

$275/$550 (Mbr./Non-Mbr.)

The policies and procedures that your financial institution implements play a very important role in defining your guiding principles and forming the basic structure of your business operations. During this workshop, we will review several key provisions of the Nacha Operating Rules you will want to ensure are reflected within your organization’s documented ACH procedures. By ensuring that your procedures are up to date and your policies are clear, you will have the confidence to know that your customers and members will have a consistent experience and your processes comply with the Rules.

*Agenda, speakers, & session topics subject to change.

Speakers:

Kimberly Ellis, AAP, APRP, NCP

Director of Education Services - UMACHA

Kimberly is a seasoned banking professional with experience in various areas of deposit operations, risk management, and deposit compliance. Kimberly uses her knowledge and experience to educate members and provide them with solid advice and fully explained answers to payment-related questions.

Kimberly's best skills are her years of knowledge and experience, and the professional accomplishment that she is most proud of is passing all her accreditations. She loves what she does and loves sharing her knowledge with others. Her goal is to make members more confident in their work by sharing experiences, knowledge, and advice.

Jennifer Miller, AAP, APRP, NCP, PMC

Senior Director of Services - UMACHA

Jennifer is a highly experienced professional with an impressive 31-year career in banking and a particular focus on financial software. She has held various leadership positions throughout her career, including her current role as Senior Director of Services. In this position, Jennifer is responsible for overseeing publications, electronic payment compliance services, member training programs, and marketing.

Jennifer's expertise in cash management and software development and her progressive leadership style make her an asset to UMACHA. She is an electronic payment evangelist, and her ground-breaking ideas have been at the forefront of many new and innovative ways to make payments. Her dedication to electronic payment innovation and her commitment to ensuring compliance and member training programs are top-notch, make her a key player in the financial services industry.

Eric Wester, AAP, APRP, NCP

Associate Director of Education Services - UMACHA

Over his eight years working in the payments industry, Eric has gained immense knowledge and experience. He believes that networking with peers in the industry is crucial, as the connections built can help in unexpected ways. As a payments professional focused on education, Eric's goal is to share knowledge and create peace of mind for industry stakeholders and members. He genuinely cares about the work he does and those he works with and believes this is the key to professional success.

The wants, needs, and demands of the payments industry continue to evolve. What excites Eric most about working in the industry is the ongoing innovation to make payments simpler, more transparent, faster, and in line with end-user expectations.